Terms of service


Last updated: August 2026

OVERVIEW

Welcome to Safrah.

The terms "we," "us" and "our" refer to Safrah. Safrah operates this website and online store, including the information, content, features, products and services available through it (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies referenced on our website, govern your access to and use of our Services.

By accessing our website, placing an order or otherwise using our Services, you agree to these Terms.

Nothing in these Terms is intended to limit or exclude any rights available to consumers under applicable laws of the United Arab Emirates.

SECTION 1 – ELIGIBILITY AND ACCOUNTS

By using our Services or placing an order, you confirm that you have the legal capacity to enter into a purchase transaction or that you are using the Services with the permission and supervision of your parent or legal guardian where required.

When placing an order or creating an account, you agree to provide accurate, complete and current information, including your name, email address, telephone number, billing information and delivery address.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not use another person's account without their permission or provide false or misleading information when using our Services.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on your screen, device settings, lighting, manufacturing variations or photography.

Measurements and dimensions provided on our website may also be approximate unless expressly stated otherwise.

Products may be updated, improved or changed from time to time, provided that such changes do not materially misrepresent a product that has already been ordered.

We reserve the right to:

  • Modify or discontinue products.

  • Limit quantities available for purchase.

  • Limit sales to particular geographic areas.

  • Introduce new versions or variations of products.

All products are subject to availability.

Nothing in this section affects your rights where a product is defective, damaged, incomplete, incorrect or materially different from its description.

SECTION 3 – ORDERS

When you submit an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an electronic order confirmation.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or description error.

  • Payment cannot be successfully processed.

  • Fraudulent or suspicious activity is detected.

  • Delivery cannot reasonably be completed to the address provided.

  • The order violates these Terms or applicable law.

If we cancel an order after payment has been collected, any amount properly due back to you will be refunded to the original payment method.

Please check your order carefully before submitting it.

If you wish to cancel or modify an order after it has been placed, please contact us as soon as possible at sales@safrah.ae.

We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once an order has been processed, packed or dispatched.

Returns and refunds are handled in accordance with our Return & Refund Policy.

SECTION 4 – PRICING AND PAYMENT

All prices displayed on our website are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change from time to time. However, changes will not affect an order that has already been accepted, except where there is an obvious pricing error.

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

Applicable taxes will be handled in accordance with UAE law.

We may occasionally offer discounts, promotional codes, bundles or special offers. Such promotions may be subject to separate conditions, including expiry dates, minimum spend requirements or restrictions on particular products.

Promotional offers cannot be exchanged for cash and may not be combined unless expressly stated.

You agree to provide accurate and authorised payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment service providers. We do not directly control your bank's, card issuer's or payment provider's processing times.

SECTION 5 – SHIPPING AND DELIVERY

We currently deliver to locations specified on our website and during checkout.

Applicable shipping charges are displayed before you complete your order.

Any delivery times displayed on our website or provided after purchase are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, incorrect addresses, weather conditions, traffic disruptions, public holidays, government restrictions or other unforeseen events.

We will make reasonable efforts to fulfil orders within the communicated delivery timeframe.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Additional costs arising from an incorrect or incomplete address, repeated failed delivery attempts or a customer-requested redirection may be charged where reasonable and permitted by applicable law.

If an order arrives damaged, incomplete or incorrect, please contact us in accordance with our Return & Refund Policy.

Further information is available in our Shipping Policy.

SECTION 6 – RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are governed by our Return & Refund Policy.

Depending on the nature of the product, certain hygiene, disposable or personal-use products may not be eligible for a change-of-mind return once opened, used or removed from sealed packaging.

This restriction does not affect rights available under applicable UAE law where an item is defective, damaged, incomplete, incorrect, misdescribed or otherwise eligible for a legal remedy.

SECTION 7 – PRODUCT USE

Customers are responsible for reading and following any instructions, warnings, care information or usage recommendations supplied with our products.

Safrah products are intended to be used only for their stated or reasonably intended purposes.

Disposable products are intended for the appropriate limited or single use indicated by the product description or packaging.

You should discontinue use of a product if it becomes damaged or appears unsuitable for its intended purpose.

SECTION 8 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through the Safrah website, including our:

  • Brand name

  • Logo

  • Product names

  • Product photography

  • Graphics

  • Videos

  • Text

  • Packaging designs

  • Website layout

  • Marketing materials

  • Original product concepts and designs

is owned by or licensed to Safrah and is protected by applicable intellectual-property laws.

You may access and use our website for your personal, non-commercial use.

You may not, without our prior written permission, reproduce, copy, distribute, modify, republish, commercially exploit or create derivative works from our copyrighted materials, branding or other proprietary content except where permitted by law.

The Safrah name, logo and associated branding may not be used in a manner that suggests sponsorship, endorsement or affiliation without our permission.

Shopify and other third-party names, logos and trademarks displayed through the Services belong to their respective owners.

SECTION 9 – THIRD-PARTY TOOLS AND SERVICES

Certain features of our website may be provided by third parties, including payment processors, delivery providers, analytics providers, social-media platforms and other technology providers.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

We are not responsible for the independent services, websites or practices of third parties except to the extent required by applicable law.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to websites, applications or services operated by third parties.

These links are provided for convenience and do not necessarily mean that Safrah endorses or controls those third-party websites or services.

If you access a third-party website or purchase products or services directly from a third party, you should review that party's terms and privacy practices.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Safrah is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our Store are made directly with Safrah.

By using the Services, you acknowledge that Shopify is not the seller of products purchased from Safrah and is not responsible for Safrah's fulfilment of your order.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

SECTION 12 – PRIVACY AND PERSONAL INFORMATION

Our collection, processing, storage and use of personal information is governed by our Privacy Policy.

Because our store is hosted by Shopify, certain personal information may be processed by Shopify and other service providers involved in operating our website, processing payments, analysing website use, providing customer communications and fulfilling orders.

Please review our Privacy Policy for more information.

SECTION 13 – REVIEWS, FEEDBACK AND USER CONTENT

You may have the opportunity to submit reviews, comments, photographs, suggestions or other content relating to Safrah or our products.

By submitting such content to us, you confirm that you have the necessary rights to provide it.

You grant Safrah permission to use, reproduce and display reviews and feedback submitted to us for purposes including operating, improving and promoting our business and products, subject to applicable law.

You may not submit content that:

  • Is false or deliberately misleading.

  • Violates another person's intellectual-property rights.

  • Contains unlawful, abusive or defamatory material.

  • Contains malicious software or harmful code.

  • Impersonates another person.

We may remove content that violates these Terms or applicable law.

SECTION 14 – ERRORS AND INACCURACIES

We make reasonable efforts to keep our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to matters such as:

  • Product descriptions

  • Availability

  • Pricing

  • Promotions

  • Shipping charges

  • Delivery estimates

We reserve the right to correct genuine errors or inaccuracies.

If an error materially affects an order you have already placed, we will contact you where appropriate and handle the matter in accordance with applicable UAE law.

SECTION 15 – PROHIBITED USES

You may only use our website and Services for lawful purposes.

You must not use our Services to:

  • Violate applicable law.

  • Commit fraud or provide intentionally false information.

  • Infringe intellectual-property rights.

  • Distribute viruses, malware or malicious software.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the security or operation of the website.

  • Harvest personal information belonging to others.

  • Engage in spam, phishing or fraudulent activity.

  • Impersonate another person or organisation.

  • Use automated systems in a manner that materially disrupts, damages or compromises our Services.

We may restrict or terminate access where we reasonably believe these Terms or applicable law have been violated.

SECTION 16 – DISCLAIMER AND LIABILITY

We aim to provide accurate information and reliable Services, but we cannot guarantee that our website will always be available without interruption or technical error.

To the fullest extent permitted by applicable law, Safrah will not be responsible for indirect, incidental or consequential losses arising solely from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under the laws of the United Arab Emirates.

Nothing in these Terms affects your statutory rights relating to defective, damaged, unsafe, incomplete, incorrect or misdescribed goods.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our Services, intentional violation of these Terms, infringement of third-party rights or fraudulent activity.

Nothing in this section requires a consumer to waive any rights granted under applicable UAE law.

SECTION 18 – TERMINATION

We may restrict or terminate access to our Services where reasonably necessary, including where a user engages in fraudulent, unlawful, abusive or harmful activity or materially violates these Terms.

Termination of website access does not affect any rights or obligations arising from orders already accepted or completed.

Provisions that by their nature should continue after termination, including intellectual-property, privacy and liability provisions, will remain applicable.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue in effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our policies referenced on the website, constitute the agreement governing your use of our Services and purchases from Safrah.

Our policies include, where applicable:

  • Return & Refund Policy

  • Privacy Policy

  • Shipping Policy

Nothing in these Terms overrides rights granted to consumers under applicable law.

SECTION 21 – GOVERNING LAW

These Terms and transactions conducted through Safrah are governed by the applicable laws of the United Arab Emirates.

Any dispute will be subject to the jurisdiction of the competent authorities and courts of the United Arab Emirates and the Emirate in which Safrah is legally established, as applicable.

This provision does not restrict any consumer right to submit a complaint or pursue another remedy available under applicable UAE law.

SECTION 22 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable legal requirements.

The latest version will be available on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will not retrospectively remove rights that have already arisen from an existing transaction.

SECTION 23 – CONTACT INFORMATION

Questions regarding these Terms of Service, orders or our Services can be sent to:

SAFRAH
Email: sales@safrah.ae
Telephone: +971544441511
Business Address: Alseyouh, Sharjah
Trade Licence: 920935
Website: www.safrah.ae

Our current business and contact information is also available through our website.

These Terms should be read together with our Privacy Policy, Return & Refund Policy and Shipping Policy.