Frequently Asked Questions

1. Where does Safrah deliver?

We currently deliver across the United Arab Emirates. Delivery charges may vary depending on your location.

2. How much does delivery cost?

Delivery costs AED 25 to UAE main cities and AED 50 to Western Region locations.

3. Do you offer free delivery?

Yes! We offer free delivery on orders above AED 150 to UAE main cities. This offer does not apply to Western Region deliveries.

4. How long does delivery take?

Delivery times depend on your location and the shipping service. Please refer to our Shipping & Delivery Policy for more information.

5. How can I track my order?

Once your order has been dispatched, any available tracking information will be shared through the contact details provided during checkout.

6. Can I return or exchange an item?

Returns and exchanges are subject to our Returns & Refunds Policy. Please review the policy for eligibility and instructions.

7. How can I contact Safrah?

You can reach us through the Contact Us page on our website.

8. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We'll let you know whether changes are still possible based on its processing status.