الشحن

Last updated: August 2026

Safrah currently delivers throughout the United Arab Emirates.

Shipping Rates & Delivery Times

Standard UAE Delivery

Shipping fee: AED 25
Estimated delivery time: 2–5 business days

Free standard UAE delivery is available on orders of AED 150 or more.

This offer does not apply to Western Region deliveries.

Western Region Delivery

Shipping fee: AED 50
Estimated delivery time: 4–6 business days

Western Region deliveries are not eligible for the free shipping offer and will be charged AED 50 regardless of the order value.

The applicable shipping rate will be calculated based on the delivery location provided during checkout and displayed before you complete your order.

Important – Selecting the Correct Delivery Region
Customers are responsible for selecting the correct delivery region at checkout. If UAE Main Cities is selected for an address that falls within the Western Region, the shipping charge will be adjusted to the applicable Western Region rate of AED 50. Any outstanding shipping balance must be paid before the order is dispatched. This also applies to orders that qualified for free standard UAE delivery, as the free shipping offer does not apply to Western Region deliveries.

Order Processing

Orders are processed as quickly as possible after payment has been successfully confirmed.

Delivery estimates begin once your order has been processed and handed over to our delivery partner.

Orders placed on weekends, UAE public holidays or during particularly busy periods may require additional processing time.

Delivery Times

The delivery times stated above are estimates and are not guaranteed.

While we aim to deliver all orders within the estimated timeframes, occasional delays may occur due to circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, traffic disruptions, incorrect or incomplete delivery information, or other unforeseen circumstances.

If there is a significant issue affecting your delivery, please contact us and we will assist you.

Delivery Address & Contact Details

Please make sure your delivery address and mobile number are complete and accurate when placing your order.

Safrah is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery information after placing your order, please contact us as soon as possible at sales@safrah.ae.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional delivery charges may apply where re-delivery is required due to incorrect delivery information or unsuccessful delivery attempts.

Order Tracking

Where tracking is available, you will receive tracking or delivery information once your order has been dispatched.

Damaged, Missing or Incorrect Orders

Please inspect your order when you receive it.

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible at sales@safrah.ae.

Please include your order number and details of the issue. We may also ask you to provide photographs or videos of the product and packaging so that we can investigate and resolve the issue.

Please refer to our Return & Refund Policy for further information.